Tech support at MyH was not able to diagnose the issue; after consulting with her Level 2 support, the tech rep told me that she would send me an email to which I could reply with a copy of the GEDCOM and several screen shots for their further analysis, but no email has arrived. So, I sent a copy of the files she requested through the support@myheritage.com web address a week ago, but there has been no acknowledgement or confirmation of receipt.
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